Camp-let Terms for Click & Collect

At Camp-let (part of Isabella A/S), we want to make your ordering experience as simple and safe as possible. You have the opportunity to order goods using Click & Collect on our website for direct pickup, collection, and payment at your selected retailer. Below you will find our terms and conditions that apply to Click & Collect.

Click & Collect – How It Works

With Click & Collect, you can order your items online and pick them up at one of our selected retailers. The process is simple:

• Order your items online – Select your items and a retailer at checkout.
• Receive an order confirmation – You will receive a confirmation that your order has been received.
• Pick up and pay at the retailer – When the item is ready, you can pick it up and pay at your chosen retailer.

Note: Your reservation is only binding once you have placed your order.

Prices and Payment

• All prices are quoted in British pounds (GBP), including VAT.
• Payment is made directly to the retailer where the item is collected.
• Any promotions and discounts are set by the retailer.

Delivery

• You will receive an email when your items have been shipped from our warehouse to the retailer.
• The estimated delivery time to the retailer is approximately 2 working days from dispatch.
• Your order must be collected within 7 days of its arrival – otherwise, we cannot guarantee that the item will still be in stock.

Returns and Right of Cancellation

• Returns must be made to the retailer where you collected the item.
• The item must be returned in the same condition as when you received it.
• You may examine the item, but it must remain unused.
• If the item is damaged due to improper handling, you lose your right of cancellation.

Warranty and Complaints

• All products come with a two-year warranty covering manufacturing defects.
• The warranty does not cover damage caused by accidents, misuse, or normal wear and tear.
• In the event of a claim, the product must be returned to the retailer along with a valid receipt.
• Complaints cannot be made directly to Isabella A/S – they must go through your retailer.

Limitation of Liability (Force Majeure)

Camp-let (Isabella A/S) is not liable for delays or defects caused by circumstances beyond our control, such as:

• War, pandemics or natural disasters
• Strikes or lockouts
• Government intervention or import restrictions

Of course, we always do our best to honour agreements and ensure a good customer experience.

Personal Data

To fulfil your order, we register the following information:

• Name
• Address
• E-mail address
• Telephone number

This information is stored for five years according to the Danish Bookkeeping Act and is only shared with your chosen retailer to process your order.

You can always access the information we hold about you or request its deletion by contacting us at mail@camp-let.dk. Read more in our Privacy Policy.

Cookies

We use cookies to improve your experience on our website. Read more about our Cookie Policy.

Last updated: 18.03.2025